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A mobile payment & ordering platform that disrupts F&B market in Singapore

Product:

waitrr.com

#FOOD&BEVERAGE

#MOBILEAPP

#STARTUP

Waitrr saw huge pain points for both customers & food vendor in Singapore's dining scene and wanted to be the first startup disrupting the market with an innovative platform. Waitrr was in seed funding round and didn't have a technical in-house team initially. Following a lean approach, they preferred a trusted product partner instead to build the platform so that the core team could be lazer-focused on the idea.

Our Work

Product Analysis

Product Design

Product Implementation

Product Operations

MVP version of the platform to prove the business partner's vision

At the first stage, the startup founders thought they needed a MVP (minimum viable product) to quickly prove vision and check the market acceptance. From that partner' vision, GEEK Up team sketched the roadmap and features, rapidly designed, produced prototyping and implementation to build the MVP.

MVP version of the platform to prove the business partner's vision

Deep dive into painpoints to make impact

The team found the painpoint 30% customers' calls missed by restaurants. so the feature "take away" was quickly added in first weeks to solve the problem. Vendors refused to use the platform due to the lack of royalty program support. Quickly, the "digital wallet" feature was integrated into the app to help restaurant owners build up strong royalty program.

Deep dive into painpoints to make impact

Relentless Optimization

Waitrr and GEEK Up went on measuring the user behavior to gain insights for future innovation, provide more user-centred features to earn loyalty and boost the sustainable growth.

Relentless Optimization

The impact

Outcomes

4

months from kickoff to product launch

18

mins per day saved for each customer

500+

restaurants expansion

6+

countries

Impact illustration

Awards & Achievement

A mobile payment & ordering platform that disrupts F&B market in Singapore

Waitrr crowdfunded successfully with 12 investors via FundedHere program (2017)

A mobile payment & ordering platform that disrupts F&B market in Singapore

Waitrr became one of the top 11 startup F&B in Singapore into Facebook's F8 conference (2018)

A mobile payment & ordering platform that disrupts F&B market in Singapore

Nest Tech invested in Waitrr with a plan to "attack" Southeast Asia market (2019)

A mobile payment & ordering platform that disrupts F&B market in Singapore

The startup partnered with Changi Airport Group (2019)

Recognition

Close Partnership

GEEK Up is considered as "Waitrr Vietnam"/Engineering Team and the partnership has been going strong since 2015.

At GEEKUp, we found a partner that really understands our challenges as a startup: how to quickly launch new products and features? What is the best approaching way to move fast and keep on innovating? How to maintain our roadmap and operations in such a competitive environment. The best thing when working with GEEK Up team is that we can rely totally upon them for all aspects of Product Development, therefore we can focus on growing Waitrr as a business. That's why we call GEEK Up as Waitrr Vietnam. A big YES!

Tim Wekezer

CEO, FOUNDER WAITRR

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