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The Coffee House was already a market leader in their segment.
They believed customer behaviour is changing toward mobile ordering / online ordering.
They saw an opportunity to transform their business for the Digital Economy.
With The Coffee House
GEEK Up team digitalised TCH membership loyalty program and
help transform their business toward Online-To-Offline model.
Staffs
Provide seamless Online-To-Offline transactions & customer experiences
Customers
Enjoy personalised discounts & offers at their favourite coffee chain
Replay
When they came to us in 2016
We combine our expertise
in Product Development with Business Insights from TCH to transform their membership & loyalty customer experience.
Product Analysis
Convert vision & business goal from TCH into concrete Product Concept for TCH membership app
Product Design
Transform product concept and user insight from TCH into mobile design for membership mobile app
Product Implementation
Quickly delivered a high-quality MVP mobile app for launch
The app launch
was a success and help TCH digitalised their loyalty program and made them one of the pioneers in Digital Transformation in Vietnam F&B industry.
1st
F&B chain with member app.
200,000+
Download on Appstore & Playstore.
3,000+
In-app orders per day.
With our track records,
we believe that GEEK Up can be Trusted partner for your digital journey.
GEEK Up professional team has worked with us closely to develop our membership platform and bring a new customer experience to The Coffee House. We have put GEEK Up team under high expectation and the team were very quick to align with our vision, response to our insights & feedbacks, & collaborate with us to deliver a truly impactful product that help us transform our digital channel. I highly recommend GEEK Up for anyone looking for a reliable partner for your digital strategy!
Trung Huynh - Digital Director
